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Helpdesk Administrator

Location:
Global HQ, Sayers Common, UK Based
Department:
IT
Function:

Work alongside other members of the IT Department to provide technical support to all departments within Avtrade. First and Second line support L1/L2 to Avtrade staff for IT issues.  Training will be provided in all aspects of the role. Working hours are based on a 37.5 hour working week between the hours of 07:00 to 19:00, Monday to Friday.

Responsibilities:
  • Administration of SYSAID Helpdesk software.
  • Technical support for Dell desktop systems with MS Windows & MS Office
  • Crystal Reports administration
  • Basic Quantum administration ( ERP System )
  • Install & setup new desktop computer systems to defined guides & standards
  • IT /Phone systems installation, provision & support
  • Maintaining IT documentation
  • Liaise with internal departments as the nature of the specific task may require
  • Understand and adhere to Export Control regulations where relevant.
  • Assist the IT department with all tasks as required
  • Any other duties as requested
Requirements:
  • Practical knowledge of Windows 7, 8 or 10 ( additional training provided )
  • Some experience of MS Window Server 2008/2012 would be preferred
  • Practical knowledge/experience of MS Office 2013/2016 applications
  • Practical knowledge of standard computer hardware
  • A qualification in an IT related subject
  • Strong communication skills at all levels, verbal and written
  • Ability to logically fault find and analyse problems
  • Ability to prioritise and manage workloads
  • Good administration, organisational and time management skills
  • Professional and courteous telephone manner
  • Good IT Skills and ability to progress with training
  • Flexible and adaptable with ability to use own initiative
  • Self motivation and desire to succeed in a busy environment
  • Helpdesk operates from 7am through to 7:30pm, flexibility is required to enable cover for this start/finish time.