• Profile

Helpdesk Administrator

Global HQ, Sayers Common, UK Based

Work alongside other members of the IT Department to provide technical support to all departments within Avtrade. First and Second line support L1/L2 to Avtrade staff for IT issues.  Training will be provided in all aspects of the role. Working hours are based on a 37.5 hour working week between the hours of 07:00 to 19:00, Monday to Friday.

  • Administration of SYSAID Helpdesk software.
  • Technical support for Dell desktop systems with MS Windows & MS Office
  • Crystal Reports administration
  • Basic Quantum administration ( ERP System )
  • Install & setup new desktop computer systems to defined guides & standards
  • IT /Phone systems installation, provision & support
  • Maintaining IT documentation
  • Liaise with internal departments as the nature of the specific task may require
  • Understand and adhere to Export Control regulations where relevant.
  • Assist the IT department with all tasks as required
  • Any other duties as requested
  • Practical knowledge of Windows 7, 8 or 10 ( additional training provided )
  • Some experience of MS Window Server 2008/2012 would be preferred
  • Practical knowledge/experience of MS Office 2013/2016 applications
  • Practical knowledge of standard computer hardware
  • A qualification in an IT related subject
  • Strong communication skills at all levels, verbal and written
  • Ability to logically fault find and analyse problems
  • Ability to prioritise and manage workloads
  • Good administration, organisational and time management skills
  • Professional and courteous telephone manner
  • Good IT Skills and ability to progress with training
  • Flexible and adaptable with ability to use own initiative
  • Self motivation and desire to succeed in a busy environment
  • Helpdesk operates from 7am through to 7:30pm, flexibility is required to enable cover for this start/finish time.