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Sales Executive - Onsite Liaison

Location:
Global HQ, Sayers Common, UK Based
Department:
Sales
Function:
The onsite liaison representative will be based at Avtrade HQ and Paris to manage programme and customer requests, placed at Orly Paris with 2-5 days on-site dependent on service needs. The role is to represent and manage the interface between the customer and departments within the Avtrade organisation. To assist the Sales regional team with the management of customer ROB programme ensuring on time delivery in accordance with contractual agreed terms, assisting with regional sales team’s day to day operations. To develop good relationships with customers in order to maximise revenues without compromising customer service. Working hours are based on a 37.5 hour working week between the hours of 07:00 to 19:00, Monday to Friday.
Responsibilities:
  • Deliver high quality Customer service
  • Management of the onsite customer interfaces ensuring long term stable relationship
  • Promote communication and team work
  • Assist the Regional Account Manager to meet sales and KPI figures
  • Assist with the region/team’s administration
  • Assist the region with customer urgent requirements and questions ensuring quick response times and clear communication with the customer
  • Process and update data and produce required performance monitoring reports
  • Update Avtrade IT systems with all required information
  • Develop and build customer & market knowledge
  • Liaise and coordinate with internal Avtrade departments as required
  • Understand and adhere to Export Control regulations where relevant
  • Adhere to Avtrade processes and procedures
  • Utilise web-based Aircraft parts databases
  • Assist management and undertake projects as requested
  • Any other duties as required.
Requirements:
  • Preferably previous working experience in an administrative role
  • French Speaking, spoken and written
  • Professional and courteous telephone manner
  • Numerate, accurate with the ability to meet deadlines
  • Analytical thinking and reporting skills.
  • Ability to use initiative, common sense and resolve problems
  • Self-motivated, flexible and adaptable to work in a busy environment
  • Excellent verbal and written communication skills at all levels
  • Strong organisation and administration skills
  • Ability to prioritise and manage workloads
  • Good computer skills, highly proficient in the use of Word, Excel and Outlook
  • Participate in training as required
  • Manage travel arrangement & customer meetings as and when required, at short notice
  • Any other duties as maybe required