• Profile

Repair Management Executive

Global HQ, Sayers Common, UK Based
To process Repair Management (RM) transactions from receipt of component through to order completion. To provide exceptional customer service at all times, maintaining and building effective partnerships. Working hours are 09:00 - 17:30, Monday to Friday. 
  • Respond to customer RFQ’s
  • Process customer pre-alerts for RM orders
  • Source suppliers to quality and industry approved standards as required
  • Issue repair orders on approved suppliers on behalf of Avtrade in accordance with company processes and procedures
  • Create and process customer quotations ensuring relevant management & freight fees are applied, in line with company processes
  • Expedite open orders to effectively achieve required delivery and service levels 
  • Process return shipment to customer
  • Invoice customers
  • Develop successful supplier, customer and internal relationships through a combination of good written & telephone communication
  • Negotiate with suppliers to obtain best price, terms, warranty and service levels in accordance with departmental key performance indicators  
  • Issue repair orders on approved suppliers on behalf of Avtrade in accordance with company processes and procedures
  • Provide excellent customer account management
  • Attend customer /supplier meetings including occasional travel
  • Evaluate workshop reports and repair quotations in accordance with company processes, procedures and within existing authority levels
  • Liaise with internal departments as the nature of the specific task may require
  • Understand and adhere to Export Control regulations where relevant
  • Assist MRO with all tasks/projects as required 
  • Experience gained within an aircraft component, MRO or trading environment is desirable.
  • Good administrative skills gained within an office environment
  • Proven ability to provide and deliver excellent customer service
  • Essential A-levels A-C, a university degree or similar level qualification beneficial
  • Self-motivated, able to use own initiative and succeed in a busy environment
  • Ability to travel as and when required
  • Desire to learn and develop in depth knowledge and skills within Repair Management Components
  • Enjoy new daily challenges /get satisfaction from problem solving
  • Excellent communication skills at all levels, verbal and written
  • Professional and confident telephone skills
  • Ability to multi-task, prioritise, meet deadlines and KPI’s
  • Good negotiation, organisational and time management skills
  • Strong problem solving ability with ability to use initiative and common sense
  • Numerate, accurate with good attention to detail
  • Analytical thinker with experience of producing and evaluating reports
  • Capable to succeed in a busy environment
  • Flexibility in working hours
  • Knowledge of Export and Import procedures and controls
  • Ability to use Excel, Word and Outlook, with exposure to Aircraft parts databases such as Quantum desirable
  • Language skills desirable