• Profile
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Repair Management Executive

Location:
Global HQ, Sayers Common, UK Based
Department:
MRO
Function:
To process Repair Management (RM) transactions from receipt of component through to order completion. To provide exceptional customer service at all times, maintaining and building effective partnerships. Working hours are 09:00 - 17:30, Monday to Friday. 
Responsibilities:
  • Respond to customer RFQ’s
  • Process customer pre-alerts for RM orders
  • Source suppliers to quality and industry approved standards as required
  • Issue repair orders on approved suppliers on behalf of Avtrade in accordance with company processes and procedures
  • Create and process customer quotations ensuring relevant management & freight fees are applied, in line with company processes
  • Expedite open orders to effectively achieve required delivery and service levels 
  • Process return shipment to customer
  • Invoice customers
  • Develop successful supplier, customer and internal relationships through a combination of good written & telephone communication
  • Negotiate with suppliers to obtain best price, terms, warranty and service levels in accordance with departmental key performance indicators  
  • Issue repair orders on approved suppliers on behalf of Avtrade in accordance with company processes and procedures
  • Provide excellent customer account management
  • Attend customer /supplier meetings including occasional travel
  • Evaluate workshop reports and repair quotations in accordance with company processes, procedures and within existing authority levels
  • Liaise with internal departments as the nature of the specific task may require
  • Understand and adhere to Export Control regulations where relevant
  • Assist MRO with all tasks/projects as required 
Requirements:
  • Experience gained within an aircraft component, MRO or trading environment is desirable.
  • Good administrative skills gained within an office environment
  • Proven ability to provide and deliver excellent customer service
  • Essential A-levels A-C, a university degree or similar level qualification beneficial
  • Self-motivated, able to use own initiative and succeed in a busy environment
  • Ability to travel as and when required
  • Desire to learn and develop in depth knowledge and skills within Repair Management Components
  • Enjoy new daily challenges /get satisfaction from problem solving
  • Excellent communication skills at all levels, verbal and written
  • Professional and confident telephone skills
  • Ability to multi-task, prioritise, meet deadlines and KPI’s
  • Good negotiation, organisational and time management skills
  • Strong problem solving ability with ability to use initiative and common sense
  • Numerate, accurate with good attention to detail
  • Analytical thinker with experience of producing and evaluating reports
  • Capable to succeed in a busy environment
  • Flexibility in working hours
  • Knowledge of Export and Import procedures and controls
  • Ability to use Excel, Word and Outlook, with exposure to Aircraft parts databases such as Quantum desirable
  • Language skills desirable