• Profile
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Regional Account Manager, Middle East

Location:
Dubai
Department:
Sales
Function:

To manage the Sales Executives and Administrators for the relevant region in providing high level customer support and service to customers. Lead the team in promoting Avtrade’s products and services to existing and new customers and play a key role in achieving sales and marketing targets.

Responsibilities:
  • Grow customer portfolio and business in the specific region.
  • Trade Avtrade inventory by means of sale, exchange, loan or lease by quoting customers and pursuing opportunities.
  • Provide dedicated account management to all customers.  Maintain an up to date knowledge of all assigned customer accounts, contacts, purchasing trends and activity.
  • Lead and develop the team to maximise trading and business opportunities.
  • Ensure all team members understand customer’s culture and way of trading within the region.
  • Monitor market trends and developments to enhance Avtrade’s role in the respective area.
  • Develop regular visits to all customers and oversee team visit plans and business opportunities.
  • Ensure delivery of high level customer support and service in accordance with customer expectations
  • Evaluate RFP’s and prepare commercial proposals, standard contracts and General Terms Agreements.
  • Organise, lead or participate in negotiations of offers and contracts.
  • Monitor sales activity & performance; ensure maximum revenue/profit is achieved by reviewing data such as quote to sale ratios.
  • Attend regular Bid Review, Sales and Road Map Review meetings.
  • Create and manage the team, recruit and train staff to understand requirements of the business.
  • Ensure professional and effective communication at all levels.
  • Set targets and objectives, create and implement KPI’s and monitor performance.
  • Liaise and work with Directors and Management team to develop and grow Avtrade business.
  • Liaise with internal departments and regional offices as required.
  • Promote adherence to Export Control regulations and ensure a full understanding of how it effects the teams’ responsibilities.
  • Assist the Vice President Regional Sales with all tasks as required.
  • Any other duties as requested.
Requirements:
  • Background in Marketing & Sales within the Aviation MRO industry with preferably 3 years’ experience.
  • Ability to change and adapt to changes in the aviation industry and customer requirements.
  • Comprehensive understanding of Aircraft Components.
  • Willing to travel extensively in the area.
  • Ability to recognise and adapt to different countries and cultures and accustomed to cultural habits and ways of communication.
  • Recognise and react to customer priority requirements.
  • Good leadership skills and ability to mentor team members while able to prioritise and manage workloads.
  • Ability to plan, coordinate and delegate work.
  • Excellent negotiation skills with proven financial achievements.
  • Experienced in contracts legal terms and provisions.
  • Problem solving ability.
  • Numerate, accurate with the ability to meet deadlines.
  • Analytical thinking and reporting skills.
  • Self-motivated and flexible with the ability to produce accurate work in a busy environment.
  • Excellent communication skills at all levels.
  • Excellent command of the English & Arabic Languages ideal and French would be advantageous.
  • Self-motivated with the desire to succeed.
  • Excellent computer literacy, highly proficient in the use of Microsoft Word, Excel and Outlook with some experience of Quantum and web based Aircraft parts databases preferred.